Terms and privacy

Last updated 23 October 2026 · Terms · Refunds · Privacy

Terms of service

These terms apply to Fee Book, online software operated by Dineo Skosana, a sole proprietor based in South Africa ("we", "us"). By creating an account you ("the customer") agree to them.

1. The service

Fee Book helps you record fees owed and paid, and prepare payment reminders. We do not collect, hold or process payments on your behalf. Your clients pay you directly.

2. Free month and billing

New accounts get one free month with no card required. After that, access is paid in advance by card at the prices shown in the app at the time of payment. Subscriptions billed through Stripe renew automatically until you cancel. Payments made through Yoco (South Africa) do not renew automatically. Prices may change with at least 30 days' notice, and changes never affect time you have already paid for.

3. Your responsibilities

You are responsible for the accuracy of what you enter, for having permission to contact the people whose details you store (including by automatic reminders), and for keeping your password secure.

4. Availability

We aim to keep Fee Book available at all times but cannot guarantee uninterrupted service.

5. Liability

To the extent permitted by law, our total liability to you is limited to the fees you paid in the three months before a claim. We are not liable for amounts your clients owe you.

6. Ending the service

You may stop using Fee Book at any time. We may suspend accounts that are unpaid, or used unlawfully or to harass anyone.

7. Law

These terms are governed by the laws of the Republic of South Africa, without limiting any consumer rights you have under the law of your own country.

Refunds and cancellation

• Your first month is free. Nothing is charged unless you choose to pay.
• You may ask for a full refund within 7 days of your first payment.
• For payments covering 3 or 12 months, you may cancel within 14 days of paying and get a refund for the full months you haven't started.
• Stripe subscriptions can be cancelled any time from Settings → Manage subscription. You keep access until the end of the period you've paid for.
• We do not refund part-months, except where the law that applies to you requires it.
• Approved refunds go back to the original payment method within 7 business days.
• You can export your records at any time. We delete account data 60 days after an account closes, or sooner if you ask.

Privacy policy

We protect your information and the information you store about the people you serve, in line with applicable data protection laws, including the EU and UK GDPR and South Africa's POPIA where they apply.

What we collect

Your email address, business name, country and settings; and the records you enter about your clients, such as names, groups, phone numbers, fees and payments.

How we use it

Only to provide Fee Book, bill your subscription and support you. We never sell personal information. We contact your clients only if you switch on automatic reminders, and then only with payment reminders sent on your behalf, by email or (on the Pro plan) WhatsApp. Replies go to you. Reminders you send yourself with the WhatsApp button come from your own phone.

Who processes it

Our hosting and database providers (Vercel and Neon), our email provider (Resend), WhatsApp (Meta) for Pro reminders, and, when you pay, our card payment providers (Stripe or Yoco), each under their own security and confidentiality obligations. Data may be stored outside your country.

Security

Passwords are stored as one-way hashes, connections are encrypted, and each account can only access its own records.

Your rights

You can see, correct, export or delete your information. Ask us through the contact details in the app, and you may also complain to the data protection authority in your country.